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System Status Events

System Status events display when machine operation is affected or prevented. In MAKE, click the Help link that appears with the displayed event information to view the corrective actions for the specific fault or alert. For more information, see System Status.

Event Codes

30.7   The X- or Y-axis cutting stage motor has faulted. Inspect cutting table for obstacle.
305.7  The pump is not communicating.
319.3   Pump motor supply voltage is below the minimum operating limit.
319.4   Pump motor supply voltage is above the maximum operating limit.
323.7   Pump Drive Fault: [specific VFD fault] = name of drive fault--for example, "Phase Loss"
330.7   The pump motor exceeded the maximum allowed load.
337.7   The supply water pressure is too low to operate the pump.
338.7  The pump exceeded the maximum allowed pressure.
339.2   The high pressure sensor readings are inconsistent.
339.5   The high pressure sensor readings are inconsistent.
340.5   Pump pressure has not been totally relieved within the high-pressure plumbing, needs operator attention.
502.2   Pump pressure is below the minimum operating limit.
502.3   Pump pressure is approaching the minimum operating limit.
502.4   Pump pressure is approaching maximum operating limit.
502.5   Pump pressure has exceeded the operating limit.
506.3   Pump motor speed is approaching minimum operating limit.
506.4  Pump motor speed is approaching maximum operating limit.

The machine controller temperature is above the operating limit.
Error Code: 411.5

Corrective Actions:

• Ensure ambient temperature is within operating limits.
• Check incoming and outgoing air flow through the controller enclosure.
  • Machine controller enclosure filter(s) may need to be cleaned or replaced.
  • Controller enclosure fan may be inoperative and may need to be repaired or replaced.
• If the machine is located near a heat source, move it away from the heat source.
• If event persists, contact Customer Support.

The lid was opened while running a path.
Error Code: 410.6

Corrective Actions:

• Close the machine lid completely. Then click Continue machining.
• If the lid switch requires cleaning, use a clean, moist towel or rag with water only to clean it.
• If event persists, contact Customer Support.

Pump Drive Fault: [specific VFD fault] = name of drive fault--for example, "Phase Loss"
Error Code: 323.7

Corrective Action:

• If event persists, contact Customer Support.

The pump motor exceeded the maximum allowed load.
Error Code: 330.7

Corrective Actions:

• Run Reset Pump.
• Inspect nozzle orifice for blockage.
  1. Remove the nozzle body assembly from the machine, then carefully remove the orifice from the nozzle body assembly.
  2. Hold the orifice assembly up to a flashlight. If there is no light showing through, or if there are any questions of debris blocking the orifice, the orifice must be replaced.
  3. After replacing the orifice, run Reset Pump.
• If event persists, contact Customer Support.

The pump exceeded the maximum allowed pressure.
Error Code: 338.7

Corrective Actions:

• Run Reset Pump.
• Inspect nozzle orifice for blockage.
  1. Remove the nozzle body assembly from the machine, then carefully remove the orifice from the nozzle body assembly.
  2. Hold the orifice assembly up to the light. If there is no light showing through, or if there are any questions of debris blocking the orifice, the orifice must be replaced.
  3. After replacing the orifice, run Reset Pump.
• If event persists, contact Customer Support.

The supply water pressure is too low to operate the pump.
Error Code: 337.7

Corrective Actions:

• Ensure supply water is turned ON.
• With pump off, check the water pressure gauge. Raise the water pressure going into the machine to within operating limits.
• Inspect incoming water lines for leaks.
• Machine water filter could be dirty and may need to be replaced. Replace the water filter with a new one.
• If event persists, contact Customer Support.

Pump pressure is below the minimum operating limit.
Error Code: 502.2

Corrective Actions:

• Run Reset Pump and continue to monitor pressure.
• Check for water leaks in the high-pressure lines and fittings, including the nozzle and pump assembly.
• Ensure the nozzle filter seal assembly is installed and is not leaking.
• The orifice inside the nozzle may be damaged and may need to be replaced.
• If event persists, contact Customer Support.

Pump pressure has exceeded the operating limit.
Error Code: 502.5

Corrective Actions:

• Run Reset Pump and continue to monitor pressure.
• Ensure the nozzle filter seal assembly is not damaged.
• Inspect the nozzle orifice for damage or obstruction and replace if damaged.
• If event persists, contact Customer Support.

The high pressure sensor readings are inconsistent.
Error Code: 339.2

Corrective Actions:

• Examine the high pressure sensor for loose or damaged wiring connections.
• If event persists, contact Customer Support.

The high pressure sensor readings are inconsistent.
Error Code: 339.5

Corrective Actions:

• Examine the high pressure sensor for loose or damaged wiring connections.
• If event persists, contact Customer Support.

Pump pressure has not been totally relieved within the high-pressure plumbing, needs operator attention.
Error Code: 340.5

Corrective Actions:

• Relieve pressure in the high-pressure water lines.
  1. Loosen the high-pressure nut fitting above the nozzle assembly to relieve the residual pressure.
  2. Once the water pressure has been relieved, tighten the nut.
  3. Run Reset Pump to calibrate the high-pressure system.
• If event persists, contact Customer Support.

The X- or Y-axis cutting stage motor has faulted. Inspect cutting table for obstacle.
Error Code: 30.7

Corrective Actions:

• Ensure high-pressure plumbing movement is not restricted.
• Remove obstacles in the cutting path.
• The nozzle may have collided with the material, slugs, or material holding fixtures.
  1. Clear the nozzle of obstacles.
  2. To clear the fault, on the pendant controller, press the Reset button, and autohome the machine.
• If event persists, contact Customer Support.

The pump is not communicating.
Error Code: 305.7

Corrective Actions:

• Turn on the pump.
• Examine the pump communication cabling for loose or faulty connections.

Pump motor supply voltage is below the minimum operating limit.
Error Code: 319.3

Corrective Actions:

• See GlobalMAX Utility Requirements for minimum supply voltage.
• Contact qualified electrician for assistance.
• If event persists, contact Customer Support.

Pump motor supply voltage is above the maximum operating limit.
Error Code: 319.4

Corrective Actions:

• See GlobalMAX Utility Requirements for maximum supply voltage.
• Contact qualified electrician for assistance.
• If event persists, contact Customer Support.

Pump motor speed is approaching minimum operating limit.
Error Code: 506.3

Corrective Actions:

• Run Reset Pump.
• Inspect nozzle orifice for blockage.
  1. Remove the nozzle assembly from the machine, then carefully remove the orifice from the nozzle assembly.
  2. Hold the orifice assembly up to the light. If there is no light showing through, or if there are any questions of debris blocking the orifice, the orifice must be replaced.
  3. After replacing the orifice, run Reset Pump.
• If event persists, contact Customer Support.

This condition may cause decline in cut quality.

Pump motor speed is approaching maximum operating limit.
Error Code: 506.4

Corrective Actions:

• Run Reset Pump.
• Check for water leaks in the high-pressure lines and fittings, including the nozzle and pump assembly.
• The orifice inside the nozzle may be damaged. If so, you may need to replace it.
• If event persists, contact Customer Support.

This condition may cause a decline in cut quality.

After repairing leaks, or replacing or repairing parts, run Reset Pump.

Pump pressure is approaching the minimum operating limit.
Error Code: 502.3

Corrective Actions:

• Run Reset Pump and continue to monitor pressure.
• Check for water leaks in the high-pressure lines and fittings, including the nozzle and pump assembly.
• Ensure the nozzle filter seal assembly is installed and is not leaking.
• The orifice inside the nozzle may be damaged and may need to be replaced.
• If event persists, contact Customer Support.

Pump pressure is approaching maximum operating limit.
Error Code: 502.4

Corrective Actions:

• Run Reset Pump and continue to monitor pressure.
• Ensure the nozzle filter seal assembly is not damaged.
• Inspect the nozzle orifice for damage or obstruction and replace if damaged.
• If event persists, contact Customer Support.